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We apologize for any inconvenience this may cause but in order to better assist you and your pet strict protocols have
been put in place in hopes to ensure the safety of our clients and the staff during this nationwide pandemic.
First and foremost, if you have not already, be sure to make initial contact with staff by calling 502-966-4104. The staff
will take your name and log your time of arrival. Please at that time give the staff a brief statement on how your pet is
doing. If your pet is critical in nature we want to try our best to expedite care.
If you are uncertain about these symptoms or if your pet is critical in nature please address concerns via phone
communication with staff.
Otherwise bear with us as wait times have been exceptionally long. You should expect a minimal wait time of 1 hour.
However, with the high volume of patients and with the new protective precautions in effect we have seen wait times as
long as 4 hours. Please refrain from calling staff in regards to wait times. You may call to check on wait times or to
ensure your paperwork not lost as this does happen because of wind or other outside factors but refrain from doing this
UNTIL 1 hour has passed. The high number of phone calls has been putting strain on the already very busy staff. Also,
do not leave the premises until your pet is discharged or otherwise advised to do so.